F. No Z 28015/19/2020-EMR (Pt.)
Government of India Ministry of Health & Family Welfare

Nirman Bhawan, New Delhi Dated 4th June, 2020

OFFICE MEMORANDUM

Government of India has been taking various measures towards management of COVID 19. As part of graded response various restrictions were in place for various public activities and guidelines have been issued from time to time as per the evolving situation.

Ministry of Home Affairs has issued orders under the Disaster Management Act,2005 dated 30.05.2020 extending lockdown In Containment Zones up to 30.06 2020 and to reopen certain activities in a phased manner in areas outside the Containment Zones

The said orders provided that MoHFW will Issue SOPs for allowing following activities with effect from 08.06.2-020

  1. Religious places/ places of worship for public.
  2. Hotels, restaurants and other hospitality services.
  3. Shopping Malls

Accordingly, the SOPs as mentioned in annexure have been formulated in consultation

with Central Ministries/ Departments concerned and other stakeholders and are hereby issued to be made applicable with effect from 08.06.2020

States/UTs are requested to implement the aforesaid SOPs. However, they may develop and implement their own protocol which may be stricter as per their assessment of the situation with a view to effectively contain COVID-19.

This is issued with the approval of Competent Authority.

Encl.

  1. SOP on preventive measures to contain spread of COVID-19 in offices
  2. SOP on preventive measures to contain spread of COVID-19 in religious places
  3. SOP on preventive measures to contain spread of COVID-19 in hotels and other hospitality services         
  4. SOP on preventive measures to contain spread of COVID-19 in restaurants
  5. SOP on preventive measures to contain spread of COVID-19 in shopping malls

                                                                          (Lav Agarwal)

Joint Secretary

To .

  • Chief Secretaries of all States. and UTs
  • Secretary (Ministry of Home Affairs, Tourism, Urban Development, Department of Personnel Training DPIIT)

Government of India

Ministry of Health and Family Welfare

SOP on preventive measures in Restaurants to contain spread of COVID-19

1. Background

Given the current COV1D-19 outbreak in India, it is important that restaurants and other hospitality units take suitable measures to restrict any further transmission of the virus while providing restaurant service.

2. Scope

This document outlines various generic precautionary measures to be adopted in addition to specific measures to be ensured at particular places to prevent spread of  COVID-19.Restaurants in containment zone shall remain closed. Only those outside containment zones will be allowed to open up,

3. Generic preventive measures

Persons above 65 years of age, persons with comorbidities, pregnant women and children below the age of 10 years are advised to stay at home, except for essential and health purposes. Restaurant management to advise accordingly.

The generic measures include simple public health measures that are to be followed to reduce the risk of COVID-19. These measures need to be observed by all (staff and patrons) in these places at all times.

These include:

  1. Physical distancing of at least 6 feet to be followed as far as feasible.
  2. Use of face covers/masks to be  made mandatory.
  3. Practice frequent hard washing with soap (for at least 40-60 seconds) even when hands are not visibly dirty. Use of alcohol-based hand sanitizers (for at least 20 seconds) can be made wherever feasible.
  4. Respiratory etiquettes to be strictly followed. This involves strict practice of covering one’s           mouth and nose while coughing/sneezing with a tissue/handkerchief/flexed

elbow and disposing off used tissues properly.

  • Self-monitoring of health by all and reporting any illness at the earliest to state and district helpline.
  • Spitting shall be strictly prohibited.
  • Installation & use of Aarogya Setu App shall be advised to all,

All Restaurants shall ensure the following arrangements:

  1. Takeaways to be encouraged, instead of Dine-In. Food delivery personnel should leave the packet at customer’s door, DO NOT handover the food packet directly to the customer,
  2. The staff for home deliveries shall be screened thermally by the restaurant authorities prior to allowing home deliveries.
  3. Entrance to have mandatory hand hygiene (sainitizer dispenser) and thermal screening provisions.
  4. Only asymptomatic staff and patrons shall be allowed.
  5. All Staff and patrons to be allowed entry only if using face cover/masks. The face cover/masks has to be worn at all times inside the restaurants.
  6. Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.
  7. Staggering of patrons to be done, If possible.
  8. Adequate Manpower shall be deployed by restaurant management for ensuring social distancing norms.
  9. All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, to take extra precautions/They should preferably not be exposed to any front-line work requiring direct contact with the public.Restaurant management to facilitate work from home wherever feasible.
  10. Proper crowd management in the parking lots and outside the premises— duly following social distancing norms shall be ensured.
  11. Additional patrons to be seated in a designated waiting area with norms of social distancing.
  12. Valet parking, if available„ shall be operational with operating staff wearing face covers/ masks and gloves as appropriate. A proper disinfection of steering, door handles, keys, etc. of the vehicles should be taken up.
  13. Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.
  14. Preferably separate entry and exits for patrons., staff and goods/supplies shall be organized.
  15. Required precautions while  handling supplies, inventories and goods in the restaurant shall be ensured. Proper queue management and disinfection shall be organized.
  16. Maintaining physical distancing of a minimum of 6 feet, when queuing up for entry and inside the restaurant as far as feasible.
  17. Seating arrangement to be made in such a way that adequate social distancing is maintained in restaurants, not more than 50% of seating capacity to be permitted.
  18. Disposable menus areadvised to be used.
  19. Instead of cloth napkins, use of good quality disposable paper napkins to be encouraged
  20. Buffet service should also follow social distancing norms among patrons.
  21. Number of people in the elevators shall be restricted duly maintaining social distancing norms
  22. Use of escalators with one person on alternate steps may be encouraged.
  23. For air conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasizes that the temperature setting of all air conditioning devices should be in the range of 24-30 C, relative humidity should be in the range of 40- 70%, intake of fresh air should tie as much as possible and cross ventilation should be adequate.
  24. Large gatherings/congregations continue to remain prohibited.
  25. Effective and Frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.
  26. Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (door knobs, elevator buttons, hand rails, benches, washroom fixtures, etc.) to be made mandatory in all guest service area and common areas.
  27. Proper disposal of face covers I masks / gloves left over by patrons and/or staff should be ensured.
  28. Deep cleaning of all washrooms shall be ensured at regular intervals.
  29. Adequate crowd and queue management to be ensured to ensure social distancing norms.
  30. Staff / waiters should wear mask and hand gloves and take other required precautionary measures.
  31. Contactless mode of ordering and digital mode of payment using e-wallets to be encouraged.
  32. Tables to be sanitized each time customer leaves..
  33.               In the kitchen, the staff should follow social distancing, norms at work place . Kitchens area must be sanitized at regular intervals.
  34.     Gaming Arcades/Children play areas {wherever applicable) shall remain closed.
  35. In case of a suspect or confirmed case In the premises:
    1. Place the all person in a room or area where they are isolated from others,
    2. Provide a tea face cover till such time he/she is examined by a doctor
    3. Immediately inform the nearest medical facility hospital/clinic, or call the
      state or district helpline.
    4. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding. management of case, his/her contacts and need for disinfection.
    5. Disinfection of the premises to be taken up if the person Is found ‘positive.

Government of India
Ministry of Health and Family Welfare

SOP on preventive measures in shopping malls to contain spread of C0VID-19

  1. Background

Shopping malls get frequented by large number of people for shopping, entertainment and food. To prevent spread of COVID-19 infection, it is important that required social distancing and other preventive measures are followed,

2. Scope

This document outlines various generic precautionary measures to be adopted in addition to Specific measures to be ensured at particular places to prevent spread of COVID-19. Shopping malls in containment zones shall remain closed. Only those outside containment zones will be allowed to open up.

3. Generic preventive measures

Persons above 65 years of age, persons with comorbidities, pregnant women and children below the age of 10 years are advised to stay at home, except for essential and health purposes. Shopping mall management to advise accordingly.

The generic measures include simple public health measures that are to be Followed to reduce the risk of COVID-19. These measures need to be observed by all (workers and visitors) In these places at all times.

These include:

  1. Physical distancing of at least 6 feet to be followed as far as feasible.
  2. Use of face covers/masks to be made mandatory.
  3. Practice frequent hand washing with soap (for at least 40-60 seconds) even when hands are not visibly dirty. Use of alcohol-based hand sanitizers (for at least 20 seconds) can be made wherever feasible.
  4. Respiratory etiquettes to be strictly followed. This involves strict practice of covering one’s mouth and nose while coughing/sneezing with a tissue/handkerchief/flexed elbow and disposing off used tissues properly.
  5. Self-monitoring of health by all and reporting any illness at the earliest to state and district helpline.
  6. Spitting shall be strictly prohibited.  
  7. Installation & use of Aarogya Setu App shall be advised to all.  
  8.  All shopping malls shall ensure the following arrangements:
    • Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.
    • Only asymptomatic customers/visitors shall be allowed.
    • All workers/customers/visitors to be allowed entry only if using face cover/masks. The face cover/masks has to be worn at all times inside the shopping mall.
    • Posters/standees/AV media on preventive measures about COVID-19 to be displayed prominently.
    • Staggering of visitors to be done, if possible.
    • Adequate manpower shall be deployed by Mall Management for ensuring social distancing norms.  
    • All employees who are at higher risk i.e. older employees, pregnant employees and employees who have underlying medical conditions, to take extra precautions. They should preferably not be exposed to any front-line work requiring direct contact with the public. Shopping Mall management to facilitate work from home wherever feasible.
    • Proper crowd management in the parking lots and outside the premises – duly following social distancing norms shall be ensured.
    • Valet parking, if available, shall be operational with operating staff wearing face covers/ masks and gloves as appropriate. A proper disinfection of steering, door handles, keys, etc. of the vehicles should be taken up.
    • Any shops, stalls, cafeteria etc., outside and within the premises shall follow social distancing norms at all times.
    • Specific markings may be made with sufficient distance to manage the queue and ensure social distancing in the premises.
    • Preferably separate entry and exits for visitors, workers and goods/supplies shall be organized.
    • The staff for home deliveries shall be screened thermally by the shopping mall authorities prior to allowing home deliveries.
    • Required precautions while handling supplies, inventories and goods in the shopping mall shall be ensured. Proper queue management and disinfection shall be organized.
    • Maintaining physical distancing of a minimum of 6 feet, when queuing up for entry and inside the shopping mall as far as feasible.
    • Number of customers inside the shop to be kept at a minimum, so as to maintain the physical distancing norms.
    • Seating arrangement, if any, to be made in such a way that adequate social distancing is maintained.
    • Number of people in the elevators shall be restricted, duly maintaining social distancing norms.
    • Use of escalators with one person on alternate steps may be encouraged.
    • For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 40- 70%, intake of fresh air should be as much as possible and cross ventilation should be adequate.
    • Large gatherings/congregations continue to remain prohibited.
    • Effective and frequent sanitation within the premises shall be maintained with particular focus on lavatories, drinking and hand washing stations/areas.
    • Cleaning and regular disinfection (using 1% sodium hypochlorite) of frequently touched surfaces (door knobs, elevator buttons, hand rails, benches, washroom fixtures, etc.) to be made mandatory in all malls in common areas as well as inside shops, elevators, escalators etc.
    • Proper disposal of face covers / masks / gloves left over by visitors and/or employees should be ensured.  
    • DEEP cleaning of all washrooms shall be ensured at regular intervals.
    • In the food-courts:

9. Adequate crowd and queue management to be ensured to ensure social distancing norms.

10. In food courts and restaurants, not more than 50% of seating capacity to be permitted.

 11. Food court staff / waiters should wear mask and hand gloves and take other required precautionary measures.

12. The seating arrangement should ensure adequate social distancing between patrons as far as feasible.

13. Contactless mode of ordering and digital mode of payment (using e-wallets) to be encouraged.

14. Tables to be sanitized each time customer leaves.

15. In the kitchen, the staff should follow social distancing norms at work place.gaming Arcades shall remain closed.

16. Children Play Areas shall remain closed.

17. Cinema halls inside shopping malls shall remain closed.

18. In case of a suspect or confirmed case in the premises:

a. Place the ill person in a room or area where they are isolated from others.

  b. Provide a mask/face cover till such time he/she is examined by a doctor.

 c. Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.

  d. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding management of case, his/her contacts and need for disinfection.

e. Disinfection of the premises to be taken up if the person is found positive.

Government of India

Ministry of Health and Family Welfare

SOP on preventive measures to contain spread of COVID-19 in religious places/places of worship

  1. Background

Religious places / places of worship get frequented by large number of people for spiritual solace. To prevent spread of COVID-19 infection, it is important that required social distancing and other preventive measures are followed in such premises.

2. Scope

This document outlines various generic precautionary measures to be adopted in addition to specific measures to be taken at particular places to prevent spread of COVID-19. Religious places/places of worship for public in containment zones shall remain closed. Only those outside containment zones will be allowed to open up.

3. Generic preventive measures

Person above 65 years of age, persons with comorbidities, pregnant woman and children below the age of 10 years are advised to stay at home. Organisations managing the religious institutions to advise accordingly.

The generic preventive measures include simple public health measures that are to be followed to reduce the risk of COVID-19. These measures need to be observed by all (workers and visitors) in these places at all times. These include:

  1. Individuals must maintain a minimum distance of 6 feet in public places as far as feasible.
  2. Use of face covers/masks to be mandatory.
  3. Practice frequent hand washing with soap (for at least 40-60 seconds) even when hands are not visibly dirty. Use of alcohol-based hand sanitizers (for at least 20 seconds) can be made wherever feasible.
  4. Respiratory etiquettes to be strictly followed. This involves strict practice of covering one’s mouth and nose while coughing/sneezing with a tissue/handkerchief/flexed elbow and disposing off used tissues properly.
  5. Self-monitoring of health by all and reporting any illness at the earliest to state and district helpline.
  6. Spitting should be strictly prohibited.
  7. Installation & use of Aarogya Setu App shall be advised to all.
  8. All religious places shall also ensure:
  9. Entrance to have mandatory hand hygiene (sanitizer dispenser) and thermal screening provisions.
  10. Only asymptomatic persons shall be allowed in the premises.
  11. All persons to be allowed entry only if using face cover/masks.
  12. Posters/standees on preventive measures about COVID-19 to be displayed prominently. Audio and Video clips to spread awareness on preventive measures for COVID-19 should be regularly played.
  13. Staggering of visitors to be done, if possible.
  14. Shoes / footwear to be preferably taken off inside own vehicle. If needed they should be kept in separate slots for each individual / family by the persons themselves.
  15. Proper crowd management in the parking lots and outside the premises – duly following social distancing norms shall be organized.
  16. Any shops, stalls, cafeteria etc., outside and within the premises shall follow social distancing norms at all times
  17. Specific markings may be made with sufficient distant to manage the queue and ensure social distancing in the premises.
  18. Preferably separate entry and exits for visitors shall be organized
  19. Maintain physical distancing of a minimum of 6 feet at all times when queuing up for entry.
  20. People should wash their hand and feet with soap and water before entering the premises.
  21. Seating arrangement to be made in such a way that adequate social distancing is maintained.  
  22. For air-conditioning/ventilation, the guidelines of CPWD shall be followed which inter alia emphasises that the temperature setting of all air conditioning devices should be in the range of 24-30oC, relative humidity should be in the range of 40- 70%, intake of fresh air should be as much as possible and cross ventilation should be adequate.
  23. Touching of statues/idols / holy books etc. not to be allowed. xvi. Large gatherings/congregation continue to remain prohibited.
  24. In view of potential threat of spread of infection, as far as feasible recorded devotional music/songs may be played and choir or singing groups should not be allowed.
  25. Avoid physical contact while greeting each other.
  26. Common prayer mats should be avoided and devotees should bring their own prayer mat or piece of cloth which they may take back with them.
  27. No physical offerings like Prasad/distribution or sprinkling of holy water, etc.to be allowed inside the religious place.
  28. Community kitchens/langars / “Ann-daan”, etc. at religious places should follow physical distancing norms while preparing and distributing food.
  29. Effective sanitation within the premises shall be maintained with particular focus on lavatories, hand and foot-washing stations/areas.
  30. Frequent cleaning and disinfection to be maintained by the management of the religious place.
  31. The floors should particularly be cleaned multiple times in the premises.
  32.  Proper disposal of face covers / masks / gloves left over by visitors and/or employees should be ensured.
  33. In case of a suspect or confirmed case in the premises:

a. Place the ill person in a room or area where they are isolated from others.

b. Provide a mask/face cover till such time he/she is examined by a doctor.

c. Immediately inform the nearest medical facility (hospital/clinic) or call the state or district helpline.

  d. A risk assessment will be undertaken by the designated public health authority (district RRT/treating physician) and accordingly further action be initiated regarding management of case, his/her contacts and need for disinfection.

  e. Disinfection of the premises to be taken up if the person is found positive.

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