FAQ of Registering for E-Coupon

In view the restrictions imposed to prevent the spread of Novel Corona Virus 2019 (COVID-19), the Delhi Government is implementing food relief efforts in Delhi so that no one is left hungry. For this, we are ensuring that ration is available to all residing in Delhi including the migratory and floating population.

  • I do not have a ration card – what can I do?
    If you do not have a ration card, you can apply for the Delhi Government’s Ration eCoupon. Upon completing the application, you will get the coupon on your phone. You will also receive the name of an area government school on your phone. Take the coupon to that government school. You will get one month’s ration from that school.
  • Where can I apply for the Delhi Government Ration e-Coupon?
    You can apply on on the e-Coupon portal, https://ration.jantasamvad.org/ration/
  • What do I use to log in?
    Use your mobile number to log in. Upon putting your mobile number, you will be sent an OTP. Log in using that OTP.
  • What information will I need to submit the form for e-Coupon?
    You will need to fill in the following:
    • Name, age and Aadhar number of yourself and your family members
    • Your mobile number
    • Your address
    • Upload of your Aadhar Card
      Even if your Aadhar has a non-Delhi address, you can apply. Put address of where you are currently in Delhi.
  • What happens after I submit?
    You will receive a message with your e-coupon once your application has been approved.
  • I have submitted the e-Coupon form. How do I check the the status of my application?
    Go on the e-Coupon website (https://ration.jantasamvad.org/ration/) and use the ‘Click Here’ option. You will be asked to enter your mobile number. Use the same number that you used for filling the form. You will receive an OTP. On entering the OTP, you will be redirected to your application status. The page will also show in case you have not uploaded the Aadhar document. Please use the yellow ‘Upload IDs’ click to upload the pending document.
  • I have submitted the e-Coupon form. My status shows as pending. When will I get e-
    Coupon? When can I go get the ration?

    In view of the lockdown, we want to adhere to the norms of social distancing. Ration distribution in the schools will happen in a phased manner. You will receive a message on your phone with the e-Coupon and your allocated school. You can collect the ration on that day.

FAQ: Delhi Government Ration Provision

In view the restrictions imposed to prevent the spread of Novel Corona Virus 2019 (COVID-19), the Delhi Government is implementing food relief efforts in Delhi so that no one is left hungry. For this, we are ensuring that ration is available to all residing in Delhi including the migratory and floating population. For Those With Ration Card

  • I have a ration card – where can I get ration?
    If you are a ration card holder, you can get ration free of cost from Fair Price Shops. These shops will be open all seven days of the week in public interest, The ration will include wheat and rice 1.
  • Do I have to pay for the ration?
    No, you do not have to pay for the ration. It will be given free of cost.
  • How much quantity will I get?
    The entitled quantity of ration (wheat and rice) for the month of April 2020 is increased by 50%. The beneficiary members will now get 7.5 Kg of food grains including 6 Kg of wheat and 1.5 Kg of rice for each beneficiary 2.
  • Till when will I get ration for free?
    Ration will be free of cost for the months of April and May. For Those Without Ration Card
  • I do not have a ration card – what can I do?
    If you do not have a ration card, you can apply for the Delhi Government’s Ration eCoupon. Upon completing the application, you will get the coupon on your phone. You will also receive the name of an area government school on your phone. Take the coupon to that government school. You will get one month’s ration from that school.
  • Where can I apply for the Delhi Government Ration e-Coupon?
    You can apply on on the e-Coupon portal, https://ration.jantasamvad.org/ration/ – do ensure that you put in your correct mobile number in the application. You will receive the e-coupon as a text on your phone.
  • What information will I need to submit the form for e-Coupon?
    You will need to fill in yours and your family members’ names, age, gender and Aadhar number, and the Delhi address you’re currently staying in. Even if your Aadhar has a non-Delhi address, you can apply. Put address of where you are currently in Delhi. Uploading a photo on the portal is not mandatory.
  • What documents do I need to apply for e-coupon?
    You will only need Aadhar card issued in the name of you and your family members.
  • How much ration quantity will I get?
    You can get 4 Kgs wheat plus 1 Kg rice per member. Kits with essential items is also provided in May.
    1 Antyodaya Anna Yojana households can additionally get 1 Kg of sugar per household.
    2 Antyodaya Anna Yojana households with upto 4 members in the card are entitled to 25 Kg wheat and 10 Kg rice per household. Antyodaya Anna Yojana households with more than 4 members in the card are entitled to 6 Kg wheat per family member. They will also get 1.5 Kg rice per family member or 10 Kg rice per household, whichever is higher.
  • Who can I contact if I have queries about the form/ need assistance filling the form?
    Your MLAs will ensure that you get the required assistance to fill the form. In case of any query, you can contact our helpline 1031.
  • How many times can I use the e-Coupon to get ration?
    You can only use the e-Coupon once. You will get a month’s worth of ration in that single use.
  • I had applied for a Ration Card but my application is still pending. Am I still eligible for the e-Coupon? Where can I get ration from?
    Yes, you are eligible for the e-Coupon. You do not have to fill the form. We will send you an e-Coupon on the phone number that you used for your ration card application. If your number has changed since then, please call 1031 and provide your new number along with the ration card application number.
  • I have submitted the e-Coupon form. How do I check the the status of my application?
    Go on the e-Coupon website (https://ration.jantasamvad.org/ration/) and use the ‘Click Here’ option. You will be asked to enter your mobile number. Use the same number that you used for filling the form. You will receive an OTP. On entering the OTP, you will be redirected to your application status.
  • I have submitted the e-Coupon form. When will I get e-Coupon? When can I go get the
    ration?

    In view of the lockdown, we want to adhere to the norms of social distancing. Ration distribution in the schools will happen in a phased manner. You will receive a message on your phone with the e-Coupon and your allocated school. You can collect the ration on that day. Do fill the form in the meantime.

COVID 19 FAQs

  • What is corona virus

Corona viruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). The most recently discovered corona virus causes corona virus disease COVID-19.

  • What is COVID-19

COVID-19 is the infectious disease caused by the most recently discovered corona virus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

  • What are the symptoms of COVID-19

The most common symptoms of COVID-19 are fever, tiredness, and dry cough. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. These symptoms are usually mild and begin gradually. Some people become infected but don’t develop any symptoms and don’t feel unwell. Most people (about 80%) recover from the disease without needing special treatment. Around 1 out of every 6 people who gets COVID-19 becomes seriously ill and develops difficulty breathing. Older people, and those with underlying medical problems like high blood pressure, heart problems or diabetes, are more likely to develop serious illness. People with fever, cough and difficulty breathing should seek medical attention.

  • How does COVID-19 spread

People can catch COVID-19 from others who have the virus. The disease can spread from person to person through small droplets from the nose or mouth which are spread when a person with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the person. Other people then catch COVID-19 by touching these objects or surfaces, then touching their eyes, nose or mouth. People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who coughs out or exhales droplets. This is why it is important to stay more than 1 meter (3 feet) away from a person who is sick.

  • Can the virus that causes COVID-19 be transmitted through the air?

Studies to date suggest that the virus that causes COVID-19 is mainly transmitted through contact with respiratory droplets rather than through the air. See previous answer on “How does COVID 19 spread?”

  • Can COVID-19 be caught from a person who has no symptoms?

The main way the disease spreads is through respiratory droplets expelled by someone who is coughing. The risk of catching COVID-19 from someone with no symptoms at all is very low. However, many people with COVID-19 experience only mild symptoms. This is particularly true at the early stages of the disease. It is therefore possible to catch COVID-19 from someone who has, for example, just a mild cough and does not feel ill.

  • Can I catch COVID-19 from the feces of someone with the disease?

The risk of catching COVID-19 from the feces of an infected person appears to be low. While initial investigations suggest the virus may be present in feces in some cases, spread through this route is not a main feature of the outbreak. The ongoing research on the ways COVID-19 is spread and will continue to share new findings. Because this is a risk, however, it is another reason to clean hands regularly, after using the bathroom and before eating.

What can I do to protect myself and prevent the spread of disease

  • Protection measures for everyone

Stay aware of the latest information on the COVID-19 outbreak, available on the national,state and local public health authority. Many countries around the world have seen cases of COVID-19 and several have seen outbreaks. Authorities in China and some other countries have succeeded in slowing or stopping their outbreaks. However, the situation is unpredictable so check regularly for the latest news. You can reduce your chances of being infected or spreading COVID 19 by taking some simple precautions:


• Regularly and thoroughly clean your hands with an alcohol based hand rub or wash them with soap and water. Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.
• Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing. Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.
• Avoid touching eyes, nose and mouth. Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.
• Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately. Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID 19.
• Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek medical attention and call in advance. Follow the directions of your local health authority. Why? National and local authorities will have the most up to date information on the situation in your area. Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also protect you and help prevent spread of viruses and other infections.
• Keep up to date on the latest COVID-19 hotspots (cities or local areas where COVID-19 is spreading widely). If possible, avoid traveling to places – especially if you are an older person or have diabetes, heart or lung disease. Why? You have a higher chance of catching COVID-19 in one of these areas.

  • Protection measures for persons who are in or have recently visited (past 14 days) areas where COVID-19 is spreading

Follow the guidance outlined above (Protection measures for everyone)

Self-isolate by staying at home if you begin to feel unwell, even with mild symptoms such as headache, low grade fever (37.3 C or above) and slight runny nose, until you recover. If it is essential for you to have someone bring you supplies or to go out, e.g. to buy food, then wear a mask to avoid infecting other people.

Why? Avoiding contact with others and visits to medical facilities will allow these facilities to operate more effectively and help protect you and others from possible COVID-19 and other viruses.

If you develop fever, cough and difficulty breathing, seek medical advice promptly as this may be due to a respiratory infection or other serious condition. Call in advance and tell your provider of any recent travel or contact with travelers.

Why? Calling in advance will allow your health care provider to quickly direct you to the right health facility. This will also help to prevent possible spread of COVID-19 and other viruses.

  • How likely am I to catch COVID-19?

The risk depends on where you are – and more specifically, whether there is a COVID-19 outbreak unfolding there. For most people in most locations the risk of catching COVID-19 is still low. However, there are now places around the world (cities or areas) where the disease is spreading. For people living in, or visiting, these areas the risk of catching COVID-19 is higher. Governments and health authorities are taking vigorous action every time a new case of COVID-19 is identified. Be sure to comply with any local restrictions on travel, movement or large gatherings. cooperating with disease control efforts will reduce your risk of catching or spreading COVID-19. COVID-19 outbreaks can be contained and transmission stopped, as has been shown in China and some other countries. Unfortunately, new outbreaks can emerge rapidly. It’s important to be aware of the situation where you are or intend to go.

  • Who is at risk of developing severe illness

While we are still learning about how COVID-2019 affects people, older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others.

  • Are antibiotics effective in preventing or treating the COVID-19?

No. Antibiotics do not work against viruses, they only work on bacterial infections. COVID-19 is caused by a virus, so antibiotics do not work. Antibiotics should not be used as a means of prevention or treatment of COVID-19. They should only be used as directed by a physician to treat a bacterial infection.

  • Are there any medicines or therapies that can prevent or cure COVID-19

While some western, traditional or home remedies may provide comfort and alleviate symptoms of COVID-19, there is no evidence that current medicine can prevent or cure the disease. We does not recommend self-medication with any medicines, including antibiotics, as a prevention or cure for COVID-19. However, there are several ongoing clinical trials that include both western and traditional medicines. We will continue to provide updated information as soon as clinical findings are available.

  • Is there a vaccine drug or treatment for COVID-19

Not yet. To date, there is no vaccine and no specific antiviral medicine to prevent or treat COVID 2019. However, those affected should receive care to relieve symptoms. People with serious illness should be hospitalized. Most patients recover thanks to supportive care. Possible vaccines and some specific drug treatments are under investigation. They are being tested through clinical trials. The most effective ways to protect yourself and others against COVID-19 are to frequently clean your hands, cover your cough with the bend of elbow or tissue, and maintain a distance of at least 1 meter (3 feet) from people who are coughing or sneezing.

  • Is COVID-19 the same as SARS?

No. The virus that causes COVID-19 and the one that caused the outbreak of Severe Acute respiratory Syndrome (SARS) in 2003 are related to each other genetically, but the diseases they cause are quite different. SARS was more deadly but much less infectious than COVID-19. There have been no outbreaks of SARS anywhere in the world since 2003.

  • How to put on use take off and dispose of a mask?
  1. Remember, a mask should only be used by health workers, care takers, and individuals with respiratory symptoms, such as fever and cough.
  2. Before touching the mask, clean hands with an alcohol-based hand rub or soap and water
  3. Take the mask and inspect it for tears or holes. Orient which side is the top side (where the metal strip is).
  4. Ensure the proper side of the mask faces outwards (the coloured side).
  5. Place the mask to your face. Pinch the metal strip or stiff edge of the mask so it moulds to the shape of your nose.
  6. Pull down the mask’s bottom so it covers your mouth and your chin.
  7. After use, take off the mask; remove the elastic loops from behind the ears while keeping the mask away from your face and clothes, to avoid touching potentially contaminated surfaces of the mask.
  8. Discard the mask in a closed bin immediately after use.
  9. Perform hand hygiene after touching or discarding the mask – Use alcohol-based hand rub or, if visibly soiled, wash your hands with soap and water.
  • How long is the incubation period for COVID-19?

The “incubation period” means the time between catching the virus and beginning to have symptoms of the disease. Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around five days. These estimates will be updated as more data become available.

  • Can humans become infected with the COVID-19 from an animal source?

Coronaviruses are a large family of viruses that are common in animals. Occasionally, people get infected with these viruses which may then spread to other people. For example, SARS-CoV was associated with civet cats and MERS-CoV is transmitted by dromedary camels. Possible animal sources of COVID-19 have not yet been confirmed. To protect yourself, such as when visiting live animal markets, avoid direct contact with animals and surfaces in contact with animals. Ensure good food safety practices at all times. Handle raw meat, milk or animal organs with care to avoid contamination of uncooked foods and avoid consuming raw or undercooked animal products.

  • Can I catch COVID-19 from my pet?

While there has been one instance of a dog being infected in Hong Kong, to date, there is no evidence that a dog, cat or any pet can transmit COVID-19. COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. To protect yourself, clean your hands frequently and thoroughly. We continues to monitor the latest research on this and other COVID- 19 topics and will update as new findings are available.

  • How long does the virus survive on surfaces?

It is not certain how long the virus that causes COVID-19 survives on surfaces, but it seems to behave like other corona viruses. Studies suggest that corona viruses (including preliminary information on the COVID-19 virus) may persist on surfaces for a few hours or up to several days. This may vary under different conditions (e.g. type of surface, temperature or humidity of the environment). If you think a surface may be infected, clean it with simple disinfectant to kill the virus and protect yourself and others. Clean your hands with an alcohol-based hand rub or wash them with soap and water. Avoid touching your eyes, mouth, or nose.

  • Is it safe to receive a package from any area where COVID-19 has been reported?

Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

  • Is there anything I should not do?

The following measures ARE NOT effective against COVID-2019 and can be harmful:
• Smoking
• Wearing multiple masks
• Taking antibiotics (See question 10 “Are there any medicines of therapies that can prevent or cure COVID-19?”)

In any case, if you have fever, cough and difficulty breathing seek medical care early to reduce the risk of developing a more severe infection and be sure to share your recent travel history with your health care provider.